Frequently Asked Questions

1) I have lost the keys is it a problem

Not a problem! - We will need your permission to gain entry. Our drivers are well trained and equipped to deal with this kind of problem.

2) My car has stood for a long time and may not move
No problem! We have probably removed a lot worse. Sometimes these kind of collections will take a little longer. We have never failed to lift a vehicle yet!

3) Can I claim back my unused car tax
Yes, you can visit the DVLA website and download a V14 document.

4. What do I need to do before and after collection
You need to clear all personal contents from your vehicle and remove any tax disc that you might wish to claim back. You must then complete section 9 on your logbook (V5 Document) and send it to the DVLA. Failure to notify them could result in a fine. If you do not have the V5 then you must notify them in writing (Always recorded post). Our driver will help you with the form.

5. Can I buy a car from you
Absolutely no, we do not sell cars or parts.

6. What should I expect when I call or email
We process your booking and check the information you have supplied, we then send your data to our local driver who will then call you to arrange a convenient time to collect your vehicle free of charge. Its that simple!

7. Do I have to be present on collection
No, we can make arrangements for you to leave the keys and documents somewhere. We appreciate that sometimes your vehicle may not be in the same location as you.